FAM helps Better Made make better snacks

Better Made had been working with their previous supplier of food cutting technology for over forty years. So when an alternative became available thanks to FAMs expansion of its FAM Centris product range with the revolutionary SureSet 16 cutting head for the centrifugal slicing of chips, Better Made immediately set a date for a trial. “When we heard about the new, revolutionary technology, we were both eager and hesitant to commit. Eager since we were looking for a new supplier, someone that offered us quality and support instead of giving us the feeling we were taken for granted. On the other hand, we were skeptical about the promises that FAM made. They seemed too good to be true”, recalls Production Manager Peter Gusmano.The potato chip producer was not only looking for more support, but also for an improvement in quality. They had three specific items they wanted tackled: a reduction of the starch loss - since the disposal of their waste water was expensive; a more consistent cutting result - since they experienced a lot of variance in their chips; and reduced scrap in order to increase the quality and revenues.“A dedicated team visited our factory to set up a trial in our production environment”, says Gusmano. “They spent a few days to make sure we received all the support we wanted. They took the time to thoroughly show us how the equipment is handled and cleaned and how to set the desired cutting size. They approached us with tests and objectivity, instead of just saying that their product is better.”And the results are indeed impressive. The difference in quality and variance is dramatic. Even before measuring it was clearly visible that cutting with the SureSet 16 cutting heads resulted in less scrap. There’s also visibly less starch in the waste water. “Once the tests were done and the numbers were shown, we immediately decided to convert our flat line to include the FAM SureSet 16 cutting heads. We don’t regret that decision at all. Our contact person at FAM Stumabo USA is truly a part of our team. When we reach out to them, they answer the phone. If we have a question, they quickly react. We not only finally receive the support we have been looking for, the product is also better. The quality improvement is undeniable. We have a higher ROI and lower cost of ownership. The SureSet 16 is easy to operate. The micro-adjustments and changing of knives are dummy proof. We already placed our order for a second line and plan to gradually replace our existing cutting heads with this truly innovative technology.”Better Made uses the FAM Centris™ product line with SureSlice cutting technology including the patented SureSet cutting heads and impellers for batch feeding and continuous lines. SureSet fits on all common centrifugal slicing machines. SureSlice technology is a direct result of NECST, the innovative Next Evolution in Centrifugal Slicing Technology. More information: http://centris.solutionsSource