BIZERBA Remote Support to guarantee the availability of its systems

Prevent possible on-site appointments, save additional costs, and guarantee the availability of BIZERBA systems more quickly – especially in difficult times. Bizerba Remote Support Contract stands on these three main pillars: Your first contact personFrom retail scales to dynamic checkweighers, from logistics labeling systems to vertical slicers: our remote support is suitable for every Bizerba solution worldwide and in every situation. Fast, cost-effective and tailored to your unique needs, the Bizerba remote support can be implemented quickly and easily and is simple to use. It helps you to secure your processes even in challenging times. Rectify faults without loss of timeIf a fault occurs, call our service hotline. The hotline can be reached up to 24/7, depending on the individual contract. The Remote Support Center can then begin troubleshooting without having to plan an on-site assignment in advance and, of course, without travel costs. Our contract customers benefit from preferential treatment and special conditions. Remote diagnosis by our specialist teamThe necessary information about the solution installed at your site is securely stored in our system and is available to the Remote Support Center. The specially trained experts quickly get an idea of the situation by telephone, remote access or Augmented Services App. Once this is done, the technicians will either guide you step by step through the troubleshooting process or take action themselves via remote access.